Help Center

General help

  • Issue with my installation

    If an issue arises with your water system your first point of contact will be the plumbing company responsible for completing your installation. Refer to your completion pack for your installer contact details. Unless this is an issue that is covered under your products warranty this call out will be at the expense of the home owner. 


  • Warranty on materials

    Your completion pack has all the warranty information for your water pump and filter. 


    The water tank needs to be registered through the Promax website. This requires the serial number included in your completion pack on page 3.

    Promax Warranty


    For all other workmanship warranties contact your installer. 


  • Application update

    For an update on your application feel free to call 0800 9242944  to talk directly to the team or email us at kiaora@punawaiora.org 

Water pump

  • My pump is leaking

    If your pump is leaking when it is first installed please contact the Puna Wai Ora team. If your pump begins leaking at a later stage please contact a plumbing company to help resolve the issue. Unless the issue is covered under the product warranty you will need to cover this cost. Puna Wai Ora Programme does not cover any maintainance on your products once the installation has been completed.

  • Water pressure is low

    Check the lights on the pump and refer to the completion pack to establish the error. Check the screen for error codes on the filter. Check all connections for visible leaks. If the issue continues contact your installer. 

  • My pump is not working

    Check there is power to the pump, try resetting the pump using the button on the pump. Contact your installer who can either fix or refer it to the manufacturer. 

Water filter

  • Timeframe for replacing UV bulbs and cartridges

    Filter lamps and cartridges need to be replaced every 12-14months. Contact Kaitaia Plumbing or NPS Plumbing and Gas in Kaitaia to help with replacement parts. 

  • Uv bulb replacement

    Kaitaia Plumbing or NPS Plumbing and Gas can help with replacement parts on your Davey filtration system.

    Kaitaia Plumbing - 09 408 0210

    NPS Plumbing and Gas - 021 1181370


  • Filter error code

    For any error code issues with your filter please contact Davey directly 0800654333

Water tank

  • Will I get a water delivery?

    A water delivery is only required when there is no other water source on the property to commission the installation. If this is a secondary tank no additional water will be provided from the Puna Wai Ora Programme.

  • What size will my new tank be?

    Your new tank size is determined by your current water storage, and the number of people living in your whare permanently. Promax supplies the Puna Wai Ora Programme with tanks ranging from 25,000-30,000ltrs. 

  • Cleaning my tank

    It  is recommended to clean your tank annually or as nessesary. This can be done by a tank cleaning company who can vacuum any sediment build up from the bottom of your tank. 

    Or refer to the  Promax Guide